In the past, Ektron relied on a well-known documentation tool that used a book and chapter paradigm. At the same time, this additional content is just a click away, making it easy to access at any time. Some 3, customers and 12, public-facing websites use its software, and Gartner Inc. Nashua, New Hampshire http: Ektron also relies on MadCap Gold Support to help incorporate the documentation and online features that the company wants to bring to customers. Recently, Ektron has taken advantage of Flare’s ability to generate QR codes.
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MadCap Software is committed to providing exceptional customer support to each and every customer. As part of an ongoing commitment to optimizing its documentation, Ektron has consolidated its topic files into accordioned topic files, making it easier for both the documentation team and customer to find grouped information in source content and output.
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To keep documentation current with new product developments, Ektron uses conditional text in Flare to manage content related to current and future product releases. You can also create and enrich new product ranges instantly and showcase your products through different experiences. Our services include product training, customer onboarding, consulting, technical writing services, translation and localization, and the MadCap Advanced Developer MAD Certification program.
Employ single-sourcing to maximize efficiency and accuracy Create content that is easy and intuitive to access Deliver content in customers’ preferred format whether print, Web or mobile Reinforce brand value across documentation and online Help Solutions: Some 3, customers and 12, public-facing websites use its software, and Gartner Inc.
Additionally, Ektron takes advantage of MadCap Analyzer, which provides insights into the structure of Flare-based content. Design-ready templates for print, online, desktop and mobile content. Not studt did this constrict the way information could be presented, it was also out of synch with the way Ektron’s customers wanted to obtain information.
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Recognizing the need to modernize its content acse, Ektron was attracted to the topic-based approach and single-source publishing of the MadCap Flare content authoring tool. Free Industry Webinars View upcoming View archive. Sign up for the MadCap Insider Newsletter Get free resources, product updates, live dktron, event information, promotional offers and more delivered to your inbox every month.
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Certain MadCap Software technologies included in the software are protected by the following U. You owe yourself a closer look at Episerver and MethodFactory can help. At the time, Ektron had to contend with the inefficiencies of making its print documentation available as online Help, since this required copying and pasting the content into a second Web publishing tool.
Once new product versions move into production, the Ektron technical communications team uses the conditional text to update its print, Web and mobile Ektgon. The combination of an excruciatingly simple user interface for crafting experiences and powerful tools for marketing your content, business users are empowered for speedy, targeted execution.
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Hand-in-hand casee streamlining its content delivery, Ektron also has focused on enhancing the user’s experience with its documentation.