King Billy, like most of the participants in the conversation at Casinomeister, are sure that the total amount of prize money should be counted. By all accounts, it is impossible to get $ 7,500 cashback with a $ 8,000 deposit. However, a week earlier the player was credited with $ 4266 with a deposit of $ 16,000.
All in all, it boils down to how the lack of one qualifying word opens up a window for controversy. Indeed, in such a definition, especially when before this in the formula there is a clarification of the "total amount of bets", one can interpret the phrase "amount of winnings" in two ways, by which the casino itself means the total amount of the prize money, and not the net one.
The player has filed a complaint on ThePOGG website and is waiting for a response. In the meantime, his VIP manager contacted him and informed him that the proceedings were now taking place at the SoftSwiss level.