How to identify scammers by email. Interview translation

From what I’ve seen, I think things are different. Over the past few days, we have spoken with those who focus their energies on this and understand it, while others do not fully understand the issue of protection. Some may really focus on preventing deception, but they do it at the expense of the user experience. On the other hand, there are those that are cheating and too obsessed with the user experience. We’re here to provide a balance between the two.

There are many different types of deception in this industry. It’s not just about card fraud or false information. Based on my 20 years of experience in cheating, if there is one thing I can tell you, where the money goes, there are bad people. Bonus abuse is obviously large in this industry because it is very easy to access funds; it is a small risk for fraudsters and a very attractive opportunity for them.

In your opinion, how can gambling operators improve the situation in this area?

I think that improving the user experience and at the same time staying protected against cheating is the main problem. I am not too inclined to play online, but the only time I tried to account in an online poker room was after a TV commercial while I was in a hotel room. I tried to register and was asked to provide my passport. I’m in a hotel room, traveling within my country. I don’t have a passport, so it’s over – you’ve lost a client. I don’t know what the total value of a poker player is, but if this is $ 1,000, then you just lost that money by using an overly complex system in an attempt to catch scammers. You sacrificed user experience for less than 1% of players. This approach is in the past, there are much more effective ways than this. Also, bad players will simply get through these obstacles because they are armed with passports and are ready to play. They just bought it on the dark web for $ 7. They know exactly what kind of control you have.

In fact, I’ve seen this happen in many industries, where companies block good users and bad ones still pass. Take a look at your processes. You have processes that don’t fit the purpose. I think this applies to all industries, to be honest.

So how do you create a process that is easier for amateur players like you, while protecting against fraudsters?

I always say that if you want an example of a company that really excels at this, this is Amazon. Amazon has the easiest registration process. How do they do it? This is not dark magic. Amazon gets a lot of data and they have very good analytics and data science. I’ve been in this area for a long time, and I know that you can’t make fundamental decisions without data.

Do you know approximately how many cases of online scams occur in gambling every year?

It is impossible to know because people do not claim it. What we can see from the Second Payment Services Directive – PSD2 is that card issuers have to report it. I think it will open the eyes of many people. I remember that the first such reports of fraud in the United Kingdom about 10 years ago showed that there were approximately £ 60 million in fraudulent transactions in the country, but recent reports say there are much more than £ 1 billion. People often mistakenly refer to fraud as unpaid loans. If you do this, how can you understand the roots of the problem? PSD2 will give us an idea of ​​the real cost of the fraud. The last world data I’ve seen is a $ 1.2 trillion scam, but I think the numbers are probably bigger than that. It is very tempting to be a scammer.

You might also like