Netent answers questions. Part 3. Fake slots and casino licenses

If you are thinking of entrusting your money to 1) a site you have never heard of before; 2) who does not indicate on the website the license of his regulator; or 3) which does not offer the contact details of the support service on the site in the public domain, it means that there is a high probability that the operator should not be trusted and, accordingly, they most likely offer non-original versions of NetEnt games.

If in doubt, feel free to check the regulator’s website that is listed on the casino’s website (or even contact the regulator directly) to see if the regulator confirms that the casino is licensed. If they are indeed licensed in a recognized jurisdiction, then the versions of the games they offer will also be original. If the answer to these questions is "no", we strongly recommend not to trust them with your money.

How can you be sure that the game is licensed by the regulator?

All license information is always public information and is displayed on the casino website. Playing in regulated markets like the UK, Sweden, etc. means that these gambling authorities also regulate the site’s content, which is an additional layer of protection for the player. If you play in a country that does not regulate online gambling, look for the stamp of approval from the Malta Gaming Authority (MGA), which regulates casinos in the .com zone. A reputable casino will also encourage you to play at a casino that is audited by a third, independent party such as eCOGRA, which regulates casinos internationally and verifies that operators are fair to the player.

If I still have questions about the games, who should I contact? Why does NetEnt send me to the operator of the casino I play at?

As a game provider, NetEnt is a business-to-business company, not a business-to-customer company. This means that we are in contact with our customers (operators / casinos); they are the ones in charge of communicating with the players. This also means that they have a dedicated support team that has the experience, knowledge, and ability to provide players with information on many issues. As a B2B company, we do not have a player-centered support team – our employees have all the information they need to answer your questions about NetEnt products.


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