The number of complaints against operators has grown 50 times in five years

The Gambling Commission charged operators with the obligation to recognize gambling addicts and prevent them from gambling. So, even without effective self-exclusions or other restrictions on the part of the player, casinos and bookmakers are responsible for ignoring the signs of gambling addiction.

In some of the complaints, players point out that their inappropriate behavior should have been obvious. They were losing crazy money at a time. However, instead of preventing overspending, casinos encouraged them by offering new bonuses and connecting players to the VIP program.

One of the ways casinos and bookmakers can detect inappropriate behavior is through the use of programs like BetBuddy. The system is built on the behavior of normal players, so by deviations from this behavior, it can detect a problem player. You can read more about this here.

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