Why complain if the casino has blocked the account or is not withdrawing money?

[email protected]

  • Write in detail about what happened, when they were registered, how often they played, whether they took bonuses, what they played, whether they were verified, etc.
  • Write in English, if you don’t know it, use google translate
  • Translate your correspondence with chat, support, screenshots also attach
  • Translate the letters you received in the mail, and screenshots too
  • If it is impossible to attach files, upload them to some cloud and attach the link in the text of the message.

Another popular Curacao license is Antillephone. When you go to the validator page, you will not find a button for filing a complaint. So we write directly to e-mail:

[email protected]

If the license is issued by Gaming Curacao, then on the validator page you will not find any contact or opportunity to file a complaint. But on their official website you can find the following email:

[email protected]

You can go there, although, apparently, it is not intended to receive complaints. However, it’s worth a try.

Curacao’s latest master license 5536 / JAZ is one big mystery. It is impossible even to say unequivocally who is the owner of this master license. The casinos with this license don’t even have links to the document validator. So it is simply impossible to verify the authenticity. Therefore, there is no one to complain to.

MGA License

Malta is much more serious about complaints from players, so if you have any problems in a casino with a Maltese license, just as in detail and in English, we write a complaint on the page at the link below. There is a form on this site that is the official channel allowing players to file a complaint against an online casino with an MGA license:

https://www.mga.org.mt/support/online-gaming-support/

Complaints containing fake files, threats, insults and profanity are rejected. Any false claims or statements are reported to the appropriate authorities, which may lead to legal action.

Please note that in 2018, the MGA established a new dispute resolution procedure. From March 31, 2019, casinos were obliged to start using ADR services (alternative dispute resolution). And instead of sending complaints directly to the regulator, players should contact the ADR service specified by the operator.

However, even though the new order has already entered into force, MGA still offers a player contact form on its official website. But always remember that casinos licensed in Malta are required to indicate in their terms and conditions the ADR service with which they cooperate. And players must be provided with a link to their site. So, first of all, you can contact there, and then, if necessary, to the regulator.

UK License

Users playing in UK licensed casinos are protected as much as possible. The casino receives huge fines for not following their rules. If you have problems in one of these casinos, you will need to contact the ADR service.

Each operator is obliged to choose one of the ADR services approved by the regulator. There are 9 such services at the moment, the full list can be found here. The terms and conditions of the casino must indicate the contacts of the service with which they cooperate.

If you are unhappy with the ADR decision, the Gambling Commission recommends you go to court. You can also complain about the ADR service itself. To do this, go to this page, there in the section "Complain about an ADR provider" at the end there will be a link "Make a complaint". Click there, and you are immediately directed to your mail with a ready addressee and a letter header.

Why complain if the casino has blocked the account or is not withdrawing money?
Why complain if the casino has blocked the account or is not withdrawing money?

The Gambling Commission also talks about the possibility of using the Resolver service, which helps to file a complaint through the ADR service. To do this, follow this link:

https://www.resolver.co.uk/rights-guide/gambling

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